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    Sensemaking: framing and acting in the unknown 

    Ancona, Deborah (2012)

    This chapter introduces “sensemaking” as a key leadership capability for the complex and dynamic world we live in today. Sensemaking, a term introduced by Karl Weick, refers to how we structure the unknown so as to be able to act in it. Sensemaking involves coming up with a plausible understanding—a map—of a shifting world; testing this map with others through data collection, action, and conversation; and then refining, or abandoning, the map depending on how credible it is. Sensemaking enables leaders to have a better grasp of what is goi...